Refund Policy

Every new account gets a free plan and a 7-day trial with expanded feature access and a capped number of projects. No payment information is required for the trial, and it does not convert automatically into a paid subscription. Because of this, we expect you to have evaluated the Service before subscribing.

The Free plan requires no payment. No refunds apply to free usage, trial usage, promotional credits or complimentary access.

We offer a 7-day money-back guarantee on your first paid subscription payment. If Tracia Labs isn't right for you, email us within 7 days of that first charge and we will refund it in full — no justification required.

The guarantee applies once per customer and does not apply to:

• Renewal payments after your first billing period.
• Upgrades, downgrades or plan changes after the initial purchase.
• A second subscription after you previously received a refund.
• Accounts terminated for breach of our Terms of Service.

After the 7-day window, monthly subscriptions are non-refundable, including for partial months and unused generation allowances. You may cancel at any time from your billing page. Cancellation stops future billing and takes effect at the end of the current period — you keep full access until then.

Annual plans are also covered by the 7-day money-back guarantee on the first payment. After 7 days, annual plans are non-refundable. If you cancel mid-term, you retain access for the remainder of the paid year and are not billed again. In exceptional circumstances we may, at our discretion, offer a pro-rated credit toward future use instead of a cash refund.

Subscriptions renew automatically until cancelled. It is your responsibility to cancel before the renewal date if you no longer want the Service. As a courtesy, if you contact us within 3 days of an unintended renewal and have not used the Service in the new billing period, we will normally cancel and refund that renewal.

We may issue a refund outside the guarantee period at our sole discretion in cases of:

• A significant, prolonged service outage that prevented normal use.
• A duplicate charge or billing error on our side.
• Unauthorised or fraudulent use of your payment method.
• A material defect we cannot resolve in a reasonable time.

Contact us with your account email and details and we'll review it fairly.

• Generations already used, or dissatisfaction with AI output quality where the Service functioned as described.
• Lack of sales, rankings, traffic or revenue resulting from generated content.
• Failure to cancel before a renewal (except as described in Section 6).
• Accounts suspended or terminated for breach of the Terms, abuse, fraud or chargeback activity.
• Third-party costs you incurred separately (Etsy fees, ad spend, design tools, etc.).
• Affiliate commissions reversed due to a refunded referral.

Email hello@traciacreative.com from your account email address with the subject line "Refund request", including your plan and the reason for the request. You can also use our contact page.

We aim to respond within 2 business days. Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.

When a refund is processed, your account is downgraded to the Free plan immediately and paid features stop being available. Your existing projects remain view-only in your library unless you delete them or close your account. Any affiliate commissions attributed to the refunded payment are reversed.

Cancelling stops future billing; it does not automatically refund the current period. If you want both, say so explicitly in your request and we'll tell you whether the guarantee applies.

Please contact us before disputing a charge with your bank — nearly every issue is resolved quickly. Filing a chargeback without contacting us first may result in immediate account suspension and recovery of the disputed amount plus processor fees.

If you are a consumer in the EU/EEA or UK, you may have a statutory 14-day right of withdrawal for digital services. By subscribing and starting to use the Service immediately, you request that performance begin during the withdrawal period and acknowledge you may lose that right once the Service has been fully supplied. Nothing in this policy limits any mandatory consumer rights you have under local law.

Refunds are issued in the original currency of the charge and include any tax we collected. We are not responsible for currency conversion differences, foreign transaction fees or bank charges applied by your provider.

We may update this Refund Policy. Changes apply to new subscriptions and renewals from the effective date. Existing subscribers are governed by the policy in effect at the start of their current billing period.

This Refund Policy is governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules, and any dispute is subject to the dispute-resolution provisions of our Terms of Service. If you are a consumer resident in the EU/EEA or UK, this does not affect mandatory rights available to you under local law.

Billing and refund questions can be sent to hello@traciacreative.com.