Refund Policy
Last updated: June 17, 2026
1. Free Plan
Our Free plan requires no payment information. If you are on the Free plan, no refunds apply.
2. Paid Subscriptions
Paid subscriptions (Pro and Business) are billed monthly in advance. We offer a 7-day money-back guarantee for your first paid subscription. If you are not satisfied, contact us within 7 days of your first payment for a full refund.
3. After the Guarantee Period
After the 7-day guarantee period, subscriptions are non-refundable for partial months. You may cancel anytime from your billing page; cancellation takes effect at the end of the current billing period, and you will retain access until then.
4. Exceptions
We may issue a refund outside the guarantee period at our sole discretion in cases of: significant service outage, billing error, or fraud. If you believe you qualify, contact us with your account email and details.
5. How to Request a Refund
Email hello@traciacreative.com with your account email and the reason for your request. We aim to respond within 2 business days. Approved refunds are processed back to the original payment method and typically arrive within 5–10 business days.
6. Cancellation vs. Refund
Canceling your subscription stops future billing. It does not automatically refund the current month. If you want a refund for the current month and you are within the 7-day guarantee, include that in your support request.
7. Changes to This Policy
We may update this Refund Policy. Changes apply to new subscriptions and renewals. Existing subscribers are bound by the policy in effect at the time of their current billing period.
8. Contact
Billing questions can be sent to hello@traciacreative.com.